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Returns

For national and international orders we accept returns with full refund of the product within 15 days of delivery receipt. Please send an email to hola@cambayamexico.com to start the returning process.

Original and  return Shipping fees will not be credited back. The ítem must be in the original packaging and in the same condition it was received in for the refund to be made; the buyer is responsible for any loss in value. For international returns, please specify that you are returning an item to avoid any custom fees.

If there was no one to sign for package receipt, buyer was unable to pick up the package from the mailing offices, and the package is returned to its original sender, the extra shipping costs to re-send the package will have to be covered by the buyer.

Products sold on sale or with any promotion may not be returned or exchanged.

Please allow 7 days after receipt of the product for the refund to be made